Terms of Service

Effective Date: January 25, 2025

Last Updated: January 25, 2025

Welcome to Void Hosting ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website (https://void-hosting.cloud), associated subdomains (e.g., billing.void-hosting.cloud, panel.void-hosting.cloud, discord.void-hosting.cloud), and all related services, including but not limited to game server hosting, virtual private server (VPS) hosting, and related support services (collectively, the "Services").

By using our Services, you ("Customer", "you", or "your") agree to comply with these Terms. If you do not agree to these Terms, you may not use our Services.

1. Acceptance of Terms

By signing up for or using our Services, you confirm that you are:

• At least 18 years old or have the legal capacity to enter into this agreement.
• Authorized to act on behalf of an organization if using our Services on its behalf.

These Terms form a legally binding agreement between you and Void Hosting.

2. Services

2.1 Description of Services

Void Hosting specializes in hosting services, including:

• Game server hosting for various platforms and titles.
• Virtual Private Server (VPS) hosting for personal and professional use.
• Additional services such as domain registration, control panels, and customer support.

2.2 Availability

While we aim for uninterrupted service, we cannot guarantee 100% uptime. Scheduled maintenance, technical issues, or unforeseen events may result in temporary service disruptions. We will notify you of planned maintenance whenever possible.

2.3 Modifications to Services

We reserve the right to modify or discontinue any aspect of the Services at any time. Material changes to Services will be communicated in advance.

3. Account Registration

3.1 Accurate Information

You must provide accurate, complete, and up-to-date information during account registration. Misrepresentation of information may result in the suspension or termination of your account.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately if you suspect unauthorized access or account compromise.

4. Acceptable Use Policy

By using our Services, you agree not to:

• Host illegal, obscene, or abusive content.
• Violate intellectual property rights or upload copyrighted material without proper authorization.
• Use our Services for hacking, DDoS attacks, or other malicious activities.
• Engage in spamming, phishing, or fraudulent activities.
• Abuse system resources, including excessive CPU, RAM, or network bandwidth usage beyond your plan's limitations.

Violation of this policy may result in account suspension or termination without prior notice.

5. Billing and Payment

5.1 Pricing and Fees

All pricing details for our hosting plans and add-ons are listed on our website. Prices are subject to change, and any changes will be communicated to you in advance.

5.2 Payment Terms

Payments must be made in advance for all hosting plans. Accepted payment methods include credit cards, PayPal, and others listed on our website. Failure to make timely payments may result in service suspension or account termination.

5.3 Late Payment Policy and Fees

All payments must be made on or before the due date specified on the invoice. In the event of late payments, an additional charge of $10 will be applied on top of the standard price. Persistent delays or non-payment may result in further actions, including service suspension or involvement of a debt collection agency. The customer is responsible for ensuring timely payments to avoid interruptions or extra fees.

5.4 Refund Policy

Refunds are provided according to our Refund Policy. Refund requests must be submitted within the applicable refund period.

6. Termination and Suspension

6.1 Termination by You

You may cancel your account or Services at any time through your client panel at https://billing.void-hosting.cloud.

6.2 Termination by Us

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our Acceptable Use Policy.
• Payment is not received within the specified due date.
• Your use of Services poses a risk to the stability or security of our systems.

7. Limitation of Liability

Void Hosting shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use or inability to use the Services.
• Loss of data or service interruptions caused by third parties or events beyond our control.

Our liability is limited to the amount paid by you for the Services during the three months preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Void Hosting, its employees, and affiliates from any claims, damages, or liabilities arising from:

• Your use of the Services.
• Violation of these Terms.
• Any third-party claims relating to your content or activities.

9. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website at https://void-hosting.cloud/tos, and it is your responsibility to review them periodically. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of The United Kingdom. Any disputes arising from these Terms will be resolved in the courts of The United Kingdom.

11. Contact Information

If you have any questions about these Terms or our Services, please contact us:

• Website: https://void-hosting.cloud
• Email: [email protected]
• Support Portal: https://billing.void-hosting.cloud